Privacy Policy

1. Who We Are

freelancewebdesigner.directory is a UK-based online directory that connects businesses with freelance web designers and developers. We act as the data controller for personal information collected via this website.

If you have questions about this policy or your data, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Directory listings: Name, business details, contact information, service descriptions, pricing ranges, and portfolio links provided by freelancers.
• Contact forms: Name, email address, company, and message details when you reach out to us.
• Analytics and cookies: Usage data, IP addresses, device information, and browsing activity captured via cookies and similar technologies. See our Cookie Policy for details.
• Transactional data: Payment confirmations and billing information if you purchase premium services.

3. How We Use Your Data

We use personal data to:

• Publish and manage directory listings you submit.
• Respond to enquiries and provide customer support.
• Process payments and manage subscriptions or upgrades.
• Improve the performance and security of our website.
• Send service updates, policy notices, or essential account communications.

We rely on the following lawful bases for processing: consent (for marketing and cookies), contract (for listing management), and legitimate interest (for operating and improving the directory).

4. Data Sharing

We do not sell your personal data. We may share information with trusted service providers who help run the directory, including hosting, analytics, payment processing, and email delivery partners. These processors are bound by data protection agreements.

We will disclose data if required to comply with law, enforce our terms, or protect the rights and safety of our users.

5. International Transfers

Some of our service providers operate outside the UK/EEA. Where this occurs, we ensure appropriate safeguards such as the UK International Data Transfer Agreement or approved Standard Contractual Clauses are in place.

6. Data Retention

We retain directory listings and account information while they remain active. If you remove a listing, we keep minimal backup records for up to 12 months. Enquiry correspondence is stored for up to 24 months. Analytics data is retained in line with our Cookie Policy.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Restrict or object to processing based on legitimate interest.
• Withdraw consent for marketing or cookies at any time.
• Data portability for information you provided to us.

To exercise these rights, email [email protected]. You may also lodge a complaint with the ICO (ico.org.uk).

8. Security

We implement technical and organisational measures to protect your data, including HTTPS encryption, access controls, and regular monitoring. However, no online system is entirely secure; please use strong passwords and keep your credentials private.

9. Updates to This Policy

We may update this policy to reflect new services or legal requirements. The “Last updated” date will change accordingly. Significant updates will be communicated via email or notice on the website.

10. Contact

For privacy requests or questions, email [email protected].

Last updated: 12/11/2025